General Questions
What facilities have you got?
Alive West Norfolk (AWN) is committed to hiring its centres responsibly to safeguard and promote the welfare of users.
Your agreement is with us, AWN. Please read these Terms and Conditions to help you understand our responsibilities to you, and your responsibilities to us.
These Terms and Conditions (“Terms”) set out the agreement between AWN (“Us”, “We”, “Our”) and You when You pay for a membership with us and / or use our centres.
These Terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
AWN centres include (but are not limited to) theatre, cinema, town hall, community centres, gyms, swimming pools, indoor and outdoor sports, coached sessions, activity play centres, extreme sports, climbing and other facilities.
There may be additional Terms and Rules and Regulations which apply to individual centres, activities, online facilities or groups and you should familiarise yourself with these and read them carefully.
Terms may be generic in which case these Terms will apply to all customers, however some of the Terms will only apply to specific members, memberships or activities and may not be relevant to all customers.
By using our centres or signing into any membership agreement, you understand, accept and will adhere to Our Terms and any additional specific Terms and Rules and Regulations.
We hope to have made these Terms as clear as possible, but if you have any questions, a member of our team will be happy to help you. You can contact us by:
-
Telephone:
01553 818007
-
Post:
Alive West Norfolk
Alive Lynnsport
Greenpark Avenue
King’s Lynn
Norfolk
PE30 2NB -
Email:
These Terms always apply and take priority over anything a member of our team has told you.
These Terms replace any previous versions and are subject to change.
What times are you open?
Each of our sports centres have different opening times – you can find out our general opening times here:
If it’s our swimming pool opening times you’re after, you can view these with the links below:
For Corn Exchange and Corn Exchange Cinema, you can view all of our listings with the links below:
Stories of Lynn Opening Times:
Our Stories of Lynn venue is open 10am to 4:30pm, 7 days a week (last admission 4pm). We are closed on the 24th, 25th & 26th December and 1st January each year. You can view the Stories of Lynn opening times for more information.
King’s Lynn Town Hall, South Lynn and Fairstead Community Centre Opening Times:
King’s Lynn Town Hall, Fairstead and South Lynn Community Centre’s are available to hire, you can find out more information via the links below:
Do you have changing rooms & showers?
Our sports centre’s at Downham, Lynnsport, Oasis and St James have changing areas available:
Downham
Poolside – individual unisex changing cubicles and 2 gender specific group changing areas. Larger changing cubicles are available for families.
Dryside – gender specific group changing areas including an individual cubicle in each.
Showers are available in both poolside and dryside areas.
Disabled shower and changing facilities are available.
Lynnsport
Gender specific changing rooms with group changing and individual cubicles and shower facilities.
Disabled shower and changing facilities are available.
Oasis
Poolside – individual unisex changing cubicles. Larger changing cubicles are available for families.
Dryside – gender specific group changing areas with individual cubicles.
Showers are available in both poolside and dryside areas.
Disabled shower and changing facilities are available.
St James
Poolside – individual unisex changing cubicles and 2 gender specific group changing areas. Larger changing cubicles are available for families.
Dryside – unisex individual changing areas are available.
Showers are available in both poolside and dryside areas.
Disabled shower and changing facilities are available.
How much do lockers cost?
Lockers are available as below, if the venue isn’t listed then unfortunately we don’t have locker facilities available.
Lynnsport
£1 coin that is refundable.
Male changing rooms are coded lockers with instructions on the lockers.
Downham
Poolside lockers are a 20p piece which is non-refundable.
Dryside changing room locker keys are available to reception and you’ll be required to leave your Alive Card as a deposit.
Oasis
Poolside lockers are a 20p piece which is non-refundable.
Dryside changing rooms are a £1 coin that is refundable.
St James
Poolside and Dryside changing room lockers are a 20p piece which is non-refundable.
How much does it cost?
We have lots of different activities available across our venues. If you visit our website and look for the activity you want, you can find out all of our prices from there. Alternatively you can email us at enquiries@alivewestnorfolk.co.uk or call us on the numbers below and one of our friendly team will be happy to help:
- Lynnsport – 01553 818001
- Downham – 01366 386868
- Oasis – 01485 534227
- St James – 01553 764888
- Corn Exchange – 01553 764864
- Stories of Lynn – 01553 774297
- South Lynn & Fairstead Community Centre – 01553 763620
- King’s Lynn Town Hall – 01553 777775
How can I update / change my details with you?
You can your details through through your Client Portal, using the ‘Profile’ section. If you’d rather do it in person or can’t find the section you need, you can pop in and see us or give us a call on the numbers below. Don’t forget you will be asked security questions before we give out or amend any information.
- Lynnsport – 01553 818001
- Downham – 01366 386868
- Oasis – 01485 534227
- St James – 01553 764888
- Corn Exchange – 01553 764864
- Stories of Lynn – 01553 774297
- South Lynn & Fairstead Community Centre – 01553 763620
- King’s Lynn Town Hall – 01553 777775
Can we request / how do we apply for a charity donation?
We will always try where possible to help out local charities and fundraising events with donations of our services. If you email us at enquiries@alivewestnorfolk.co.uk we will look into your request and let you know if we can help in any way – it is important to remember that as much as we would love to, we may not be able to donate to every cause / request that we receive.
What holiday activities do you do?
We offer an amazing range of holiday activities during school holidays, when our programmes are released, you can view our programmes here and make bookings here.
What time do the buses run to your centre / what public transport can I use to get to you?
Public transport times and routes are set out by the individual operators – you should always check the latest travel advice with the travel operator before travelling. You can find out more information on our nearest bus routes / stops below, with useful links:
Lynnsport
Get to town 4 bus route (Lynnsport/Grange Estate Stop).
Downham
37 and then a 14 minute (0.7 miles) walk to Downham.
Oasis
The closest stop is Hunstanton Tesco (Lynx 34/35/36 bus route) and then it is a 5 minute (0.2 miles) walk to Oasis.
St James
King’s Lynn Bus Station and then a 5 minute (0.2 miles) walk.
Corn Exchange
King’s Lynn Bus Station and then a 13 minute (0.6 mile) walk.
Town Hall/Stories of Lynn
King’s Lynn Bus Station and then a 10 minute (0.4 miles) walk.
South Lynn Community Centre
Lynx 46/X46 bus route.
Fairstead Community Centre
Lynx 42 bus route.
Downham Train Station
The Downham Train Station is a 23 minute (1.1 mile) walk to Downham. You can find more information out here:
King’s Lynn Train Station
The King’s Lynn Train Station is a 2 minute (0.2 miles) walk from St James and a 24 minute (1.1 mile) walk to Lynnsport.
Borough Council of King’s Lynn & West Norfolk public transport information
Go To Town Journey Planner
Bus Times
Norfolk County Council bus timetable / operator information
Do you have free parking?
All of our venues have parking and disable parking facilities available, but please bear in mind when venues get busy the car parks can become full and you may need to find alternative parking. Some of our venues have free parking available and where these are provided you may only use them when using that venue.
Please find below more information on the car parks available and the relevant charges:
Lynnsport
Free parking is available on centre grounds.
Downham
Free parking is available on centre grounds (please do not use Downham Market Academy school parking facilities).
Oasis
Parking is chargeable at Oasis unless you have an active contracted membership and are using the facilities.
Free parking for contracted members
Free parking is available if you use the South Promenade car park. When you register at reception please let them know you need to register for parking – if you don’t you will be liable for any charges incurred.
Parking for all other customers
Information on all Borough Council car parks in Hunstanton can be found here – the car park closest to Oasis is the ‘South Prom’.
St James
Parking is chargeable at St James excluding between 6-8.30am if you an active contacted membership and are using the facilities.
Free parking for contracted members
Free parking is available if you use the Blackfriars Street car park directly outside the centre. When you register at reception please let them know you need to register for parking – if you don’t you will be liable for any charges incurred (this doesn’t include the Multi-storey car park).
Parking for all other customers
Information on all Borough Council car parks in King’s Lynn can be found here – the car parks closest to St James are the ‘Blackfriars Street’ and ‘St James Multi-storey’.
Corn Exchange
Parking is chargeable, information on all Borough Council car parks in King’s Lynn can be found here – the car parks closest to the Corn Exchange are the ‘Tuesday Market Place’ and ‘Common Staithe Quay’.
King’s Lynn Town Hall/Stories of Lynn
Parking is chargeable, information on all Borough Council car parks in King’s Lynn can be found here – the car park closest to King’s Lynn Town Hall & Stories of Lynn is the ‘Saturday Market Place’.
South Lynn & Fairstead Community Centre
Free parking is available on centre grounds.
What are your opening hours for Christmas/Bank Holidays?
Our opening hours over the Christmas period and bank holidays change across different venues. When we know our opening hours, these will be viewable on our venues pages:
Do you do autistic sessions / accessible sessions?
More information is available on our Inclusive Activities and Accessibility page.
I’ve had money taken from my account but I haven’t used any of your centre’s – I need a refund?
We’re sorry to hear something doesn’t look quite right.
The first thing we ask customers to check is whether they have purchased tickets or visited the Corn Exchange or Corn Exchange Cinema. These transactions appear on bank statements as Alive West Norfolk, which can sometimes be mistaken for a charge from one of our sports centres (Lynnsport, Downham, Oasis, or St James). However, purchases made at the Corn Exchange venues also appear under this name.
If this is not the case and you still believe money has been taken from your account incorrectly, please email us at enquiries@alivewestnorfolk.co.uk and we will investigate further.
When contacting us, please include your full name, date of birth, and the amount taken from your account. Please do not include any bank account details. If we need any additional information, we will contact you.
Swimming Pools
What is the temperature of the swimming pool?
We aim to maintain our swimming pool temperatures as below. If you need any more information, please get in touch:
Downham
Between 27-31oc, target 29oc (84.2F).
Oasis
Main Pool – between 27-31oc, target 29oc (84.2F).
Learner Pool – between 29-33oc, target 31oc (87.8F).
St James
Main Pool – 27-29oc, target 27oc (80.6F).
Learner Pool – 29-32oc, target 31oc (87.8F).
How deep is the swimming pool?
Downham
Shallowest point – 0.9metres
Deepest point – 2metres
Oasis
Main Pool
Shallowest point – 0.9metres
Deepest point – 1.5metres
Small Pool
0.6metres
St James
Main Pool
Shallowest point – 0.9metres
Deepest point – 3.4metres
Learner Pool
Shallowest point – 0.75metres
Deepest point – 1metre
How big is the swimming pool / what length & width is the swimming pool?
Downham
Length – 25metres
Width – 10.5metres
Oasis
Main Pool
Length – 25metres
Width – 10metres
Small Pool
Length – 6metres
Width – 3metres
St James
Main Pool
Length – 25metres
Width – 12.5metres
Learner Pool
Length – 12.5metres
Width – 7.5metres
Do you have a baby pool?
We have a baby pool at St James (King’s Lynn) and a toddler pool at Oasis (Hunstanton).
What swimming lessons do you have?
We have a wide range of swimming lessons for all abilities starting from babies right through to adults.
You can find all information on our Swimming Lessons page. Alternatively you can pop in to your local centre or call us and one of our team will be happy to help:
- Downham – 01366 386868
- Oasis – 01485 534227
- St James – 01553 764888
Do I need to book for swimming?
Our public swimming sessions (i.e. general; public; lane etc.) are turn-up and pay as long as the sessions are open and haven’t reached maximum capacity. During the school holiday’s especially, we do tend to get busy across our centre’s so you can always call before you come to check how busy we are and whether any admission restrictions are in place as we do sometimes have to operate a ‘1-in 1-out’ system.
Our activity sessions in the swimming pool are bookable (i.e. Water Aerobics and Swimming Lessons) and you can find out more of those by searching our website for the activity you’re after. Alternatively, you can give us a call and one of our friendly team will be happy to help:
- Downham – 01366 386868
- Oasis – 01485 534227
- St James – 01553 764888
Is there disabled access?
Downham, Lynnsport, Oasis & St James
All of our sports centres have disabled access – ramps to entrance areas and if there is more than one level, lifts/platform lifts are provided. Disabled toilet and changing areas are available.
At our swimming pools, hoists are available for assisting access into the pools.
Corn Exchange
You can find out more about accessibility for on the Corn Exchange website.
When is the swimming pool open?
Each of our swimming pools have different opening times – you can view our swimming pool timetables below:
When are the lane swimming sessions?
Each of our swimming pools run different sessions at different times – you can view our swimming pool timetables below:
Do you have a slide?
Our Oasis swimming pool has a slide that is open during general swimming sessions on the half hour for 20 minutes (providing staff are available). For more information please call Oasis on 01485 534227.
Fitness
What classes do you offer?
cross our four Alive Sports Centres, we’ve got you covered with over 120 fitness classes! Our classes are for 16yrs and over (but we do provide some classes for younger ages and family friendly classes). You can book from our classes timetable which should have all the information you need.
How can I book a class?
We encourage and prefer our classes to be booked online as this is the easiest method. However you can also book in-centre by popping in or calling us on the numbers below:
- Lynnsport – 01553 818001
- Downham – 01366 386868
- Oasis – 01485 534227
- St James – 01553 764888
Classes can be booked up to 7 days in advance and payment must be made on booking.
Do I have to book for the gym?
For those aged 16yrs and above, you don’t have to book to come and use the gym – you can just turn-up and pay as long as the sessions are open and haven’t reached maximum capacity.
Children aged 8-15yrs at Lynnsport, Downham & Oasis are required to book. We encourage and prefer junior fitness sessions to be booked online as this is the easiest way to book, but you can book in centre by popping in or calling us on the numbers below:
- Lynnsport – 01553 818001
- Downham – 01366 386868
- Oasis – 01485 534227
- St James – 01553 764888
Junior fitness sessions can be booked up to 7 days in advance and payment must be made on booking. Important information for junior fitness users can be viewed on our Terms & Conditions and Rules & Regulations here referring to Rules & Regulations session 5.1, d.
Do you do Personal Training / one-to-one sessions?
Yes we do Personal Training sessions and this is the perfect way to start or make progress on your fitness wellness journey and will help to support, motivate, educate and inspire you to achieve your health and wellness goals whatever they might be. You can find out more information on our Personal Training page.
Payments
How can I pay my invoice?
All the information you need to pay your invoice will be on the back (page 2) of your invoice.
Online
You can pay online here. Click on the ‘Pay A Bill’ section of our home page. You will need to quote your customer ID and invoice number. Payments are made via a secure server and you will be emailed your receipt details.
BACS
You can pay via BACS:
- Account Name: Alive West Norfolk
- Sort Code: 20-17-68
- Account Number: 80884170
Always quote your Customer ID and invoice number and send remittance to remittance@alivewestnorfolk.co.uk.
In Person
You can make payment in person at your local Alive venue either via cash, card or cheque. Please ensure you have your invoice with you otherwise our team won’t be able to process your payment.
Cheque
Cheques can be sent to: Alive West Norfolk, King’s Court, Chapel Street, King’s Lynn, Norfolk, PE30 1EX.
Always write your Customer ID and invoice number on the back of your cheque.
Telephone
01553 616200 – you will need your Customer ID and invoice number.
Direct Debit
If you want to pay by direct debit, please contact our accounts department at the Borough Council of King’s Lynn & West Norfolk on 01553 616672 who will let you know the steps you need to take.
Memberships, Alive Cards & Courses
I want to get a membership, how do I do this?
We’re passionate about making West Norfolk a more active, healthy and happy place. We have different membership packages available to help you achieve your goals, whatever they may be. You can apply online here or alternatively give us a call to book an appointment with one of our sales team who will be able to get your started on the right journey for you:
- Lynnsport – 01553 818001
- Downham – 01366 386868
- Oasis – 01485 534227
- St James – 01553 764888
How much are your memberships?
We have a number of different membership packages available to help you achieve your goals, whatever they may be. To find out more about prices, you can view these online here, pop in to your local centre or give us a call to find out more information:
- Lynnsport – 01553 818001
- Downham – 01366 386868
- Oasis – 01485 534227
- St James – 01553 764888
When does my membership / Alive Card end / expire?
You can find out all information in relation to your membership through your Client Portal, using the ‘My Memberships’ section. If you can’t find the information you need, you can give us a call on the numbers below and one of our friendly team will help you. Don’t forget that whenever you call for information regarding your membership you will be asked security questions before we give out any information.
- Lynnsport – 01553 818001
- Downham – 01366 386868
- Oasis – 01485 534227
- St James – 01553 764888
How do I cancel my membership / course?
As long as you’re out of your initial membership contract terms, you can cancel your membership or courses through your Client Portal, using the ‘My Memberships’ section.
Alternatively, you can request cancellation in writing either via email at alive.card@alivewestnorfolk.co.uk or via letter at:
Alive West Norfolk
Lynnsport
Greenpark Avenue
King’s Lynn
Norfolk
PE30 2NB
Please remember to include your full name, date of birth and membership or Alive Card number.
Don’t forget that all cancellations require one full calendar months’ notice. You can find out more about membership and courses cancellations from our Terms and Conditions, referring to section 4.7 for membership cancellations and 5.5 for courses cancellations.
If you’re wanting to cancel your agreement early, please go to the ‘Can I cancel my membership early’ section below.
If you still can’t find the information you need or are unsure, please give us a call on 01553 818007 and one of our team will help you.
Can I cancel my membership early?
We do consider early cancellation of memberships where there are exceptional circumstances or a change in circumstances and supporting evidence of this circumstance / change is supplied (for example you have a medical condition, injury or illness meaning you are no longer able to use our centre’s on an ongoing basis).
To request early cancellation of your membership, please either email us at alive.card@alivewestnorfolk.co.uk or write to us at:
Alive West Norfolk
Lynnsport
Greenpark Avenue
King’s Lynn
Norfolk
PE30 2NB
Please make sure that you include your supporting evidence of your reason for requesting early cancellation and remember to include your full name, date of birth and membership or Alive Card number.
Don’t forget that all cancellations, regardless of the circumstance, require one full calendar months’ notice. You can find out more about membership cancellations and early cancellations from our Terms and Conditions, referring to section 4.7.
If you still can’t find the information you need or are unsure, please give us a call on 01553 818007 and one of our team will help you.
How can I freeze my Direct Debit?
?
Can I transfer my membership?
Unfortunately we don’t allow transferring of memberships, but if you are having problems with your membership, give us a call on 01553 818007 and we’ll do our best to help you.
How do you apply for an Alive Card?
You can apply for most of our Alive Card’s either online here, by popping in to your local Alive Centre or calling us on the numbers below.
If you’re applying for one of our Alive Concession Cards, this can only be done by visiting our Centre’s as you’ll need to bring in proof of your concession entitlement (you can find out more about this here (INSERT LINK) or the section below).
Do I qualify for an Alive Concession Card / what evidence do I need to give to get an Alive Concession Card?
| Concessions | Evidence of Eligibility |
|---|---|
| State Pension Age (66 years of age and over) | Entitlement Letter |
| NHS Tax Credit Exemption | NHS Card – Must say ‘NHS Tax Credit’ in top left |
| Income Support Claimant | Entitlement Letter |
| Job Seekers Allowance | Entitlement Letter |
| Housing Benefit Claimant | Entitlement Letter |
| Incapacity Benefit Claimant/Employment Support Allowance | Entitlement Letter |
| Disability Living Allowance/Personal Independence Payment/Attendance Allowance | Entitlement Letter |
| Full time student over 18 years of age | University confirmation of enrolment letter (produced within last month) |
| Children living with and dependent of anyone in the above categories (excluding State Pension Age) | As above with proof of address |
| Pupil Premium Eligibility | Must be evidenced by entitlement letter or letter from the school dated within the previous month. |
| Universal Credit | Entitlement Statement |
How much does an Alive Card cost?
Our Alive Card scheme is available for anyone living in the Borough Council of King’s Lynn & West Norfolk. Our current prices are as follows:
- Single Adult Alive Card (19yrs+) – £26
- Joint Adult Alive Card (19yrs+) – £45
- Junior Alive Card (4-18yrs) – £10
- Tots Alive Card (1-3yrs) – Free
- Tiny Tots Alive Card (under 12 months) – Free
- Alive Concession Cards – Free
Can I get a refund as I haven’t used my membership?
Unfortunately in line we don’t offer refunds due to not using your members, but if you are having problems with your membership give us a call on 01553 818007 and we’ll do our best to help you.
Can I get a discount because I work for a certain company?
We offer a corporate membership to selected partners as listed below:
- Alive West Norfolk
- Borough Council of King’s Lynn & West Norfolk
- A B Chemists
- College of West Anglia
- Blue Light Holders
- Freebridge
- NHS
- Norfolk County Council
If you are interested in taking out one of these memberships, please either book in to see one of our friendly customer advisors online here (INSERT LINK), or call us on the numbers below to make an appointment and find out more information. To take out one of these memberships you will need to show a valid ID card and valid email address for the registered company.
- Lynnsport – 01553 818001
- Downham – 01366 386868
- Oasis – 01485 534227
- St James – 01553 764888
Do you do student discounts?
Unfortunately we don’t do membership discounts for students, but we do offer an Alive Concession Card free of charge for those eligible, including full time students 18yrs and over. Our membership offering also provides concession agreements at the same price as our standard agreements, which give further concessionary discounts to other activities in our sports centres. For more information, please give your local centre a call and they will be more than happy to help:
- Lynnsport – 01553 818001
- Downham – 01366 386868
- Oasis – 01485 534227
- St James – 01553 764888
Do you do joint / family memberships? Do I get a discount if I join with someone else?
Unfortunately we don’t do any joint or family membership packages, but we are confident that we’ll have the right membership package for you to help achieve your goals. To find out more about our membership packages, you can view these online here, pop in to your local centre or give us a call to find out more information:
- Lynnsport – 01553 818001
- Downham – 01366 386868
- Oasis – 01485 534227
- St James – 01553 764888
What courses do you offer?
We offer a wide range of sports courses including Swimming Lessons, Gymnastics, Football and Tennis. You can view all information on our Courses offering below:
How can I view my / my child(s) progression or their course?
You can view course progression through through your Client Portal, visiting the ‘Profile’ section. If you can’t find the information you need, you can give us a call on the numbers below and one of our friendly team will help you. Don’t forget that whenever you call for information regarding your membership you will be asked security questions before we give out any information:
- Lynnsport – 01553 818001
- Downham – 01366 386868
- Oasis – 01485 534227
- St James – 01553 764888
Can I change my Direct Debit date?
Unfortunately not – we only do a Direct Debit collection / date of the 1st of the month.
I’m moving, can I use my membership elsewhere?
Your membership covers you for usage of all four sports centre’s listed below:
- Lynnsport – King’s Lynn (PE30 2NB)
- St James – King’s Lynn (PE30 1NN)
- Downham – Downham Market (PE38 9LL)
- Oasis – Hunstanton (PE36 5BD)
The only exclusion to this is our Biocircuits offering which is only available at Lynnsport. If you are moving anywhere else than what is listed above then unfortunately you won’t be able to use your membership with us there.
Can I reinstate my membership?
We’ll always be more than happy to help you get your membership restarted again, but it may not be at the same price and agreement as you had with us in the past. You can view more information on our membership packages online here or alternatively give us a call to book an appointment with one of our sales team who will be able to give you all the information you need:
- Lynnsport – 01553 818001
- Downham – 01366 386868
- Oasis – 01485 534227
- St James – 01553 764888
Online Bookings
How do I book online?
Book Online – Account Login.
Tennis Bookings – Clubspark / Alive West Norfolk / Lynnsport tennis.
Bookings
How do I make a booking / how do I change a booking I’ve already made?
Lynnsport, Downham, Oasis & St James
You can make and amend most bookings online and we encourage you to book online as this is the easiest way to book. You can do this online here.
You can also book or make a change to your booking in centre by popping in or calling us on the numbers below:
- Lynnsport – 01553 818001
- Downham – 01366 386868
- Oasis – 01485 534227
- St James – 01553 764888
Please note that bookings can’t be accepted via email, but if you can’t find the booking you’re after just drop us an email at enquiries@alivewestnorfolk.co.uk and we’ll do our best to help you.
If it’s a regular block booking or one-off event you’re after, you can find out more information about these here (INSERT LINK).
Corn Exchange & Corn Exchange Cinema
You can book online here or call our Box Office on 01553 764864.
Please note that bookings can’t be accepted via email, but if you can’t find the booking you’re after just drop us an email at cornexchangboxoffice@alivewestnorfolk.co.uk and we’ll do our best to help you.
Town Hall
For more information on how to book, please call us on 01553 777775 or email us at townhall@alivewestnorfolk.co.uk.
Stories of Lynn
For bookings and more information please call 01553 774297 or email us at storiesoflynn@alivewestnorfolk.co.uk.
South Lynn & Fairstead Community Centre
For more information on how to book, please call us on 01553 763620 or email us at:
How do I cancel a booking?
Lynnsport, Downham, Oasis & St James
You can make most booking cancellations online. You can do this online here.
You can also cancel in centre by popping in or calling us on the numbers below:
- Lynnsport – 01553 818001
- Downham – 01366 386868
- Oasis – 01485 534227
- St James – 01553 764888
Please note that booking cancellations can’t be accepted via email, but if you need anything just drop us an email at enquiries@alivewestnorfolk.co.uk and we’ll do our best to help you.
If it’s a regular block booking or one-off event cancellation you’re after, please refer to the terms and conditions of your booking agreement or email us at enquiries@alivewestnorfolk.co.uk for more information.
Corn Exchange & Corn Exchange Cinema
Unfortunately we can’t refund or exchange tickets, returned tickets will only be offered for resale when the venue is sold out at a handling fee of £1.
If you’re unsure or need more information, please call us on 01553 764864 or email us at cornexchangboxoffice@alivewestnorfolk.co.uk and we’ll do our best to help you.
If it’s a regular block booking or one-off event cancellation you’re after, please refer to the terms and conditions of your booking agreement or email us at cornexchangeboxoffice@alivewestnorfolk.co.uk.
Town Hall
For cancellations please refer to the terms and conditions of your booking agreement, call us on 01553 777775 or email us at townhall@alivewestnorfolk.co.uk.
Stories of Lynn
For cancellations and more information, please call 01553 774297 or email us at storiesoflynn@alivewestnorfolk.co.uk.
South Lynn & Fairstead Community Centre
For cancellations please refer to the terms and conditions of your booking agreement, call us on 01553 763620 or email us at:
I want a regular block booking, how can I do this? How much does it cost?
We are lucky to be able to offer a wide range of bookings and booking options.
For more information about our regular block bookings and to let us know you’re interested, please complete our enquiry form here (INSERT LINK).
Do you have availability on the date I want for my booking / event?
To find out whether we have availability, you can complete an enquiry form here (INSERT LINK) and we’ll have a look into availability and options and let you know what your next steps are.
How can I book a birthday party?
Please see our Birthday Parties page for more information.
Have you got pictures of the birthday parties you offer?
We’re working hard to get pictures of all of our birthday party offerings online, but if you can’t find what you’re after please email us at enquiries@alivewestnorfolk.co.uk and we’ll do our best to help you.
What do your centres look like?
We try our hardest to have everything available online, so please try using our search bar to search for the activity and seeing if there are pictures online for you. If not, please email us at enquiries@alivewestnorfolk.co.uk and we’ll do our best to help you.
Can I come in and see what the facility looks like?
Of course, we’d be more than happy for you to come in and look around. You can always just pop in during our opening times and as long as someone is available and the areas aren’t being hired out we’ll be more than happy to show you around.
You can always call ahead to see if someone’s available or arrange a time to come in:
- Lynnsport – 01553 818001
- Downham – 01366 386868
- Oasis – 01485 534227
- St James – 01553 764888
- Corn Exchange – 01553 764864
- Stories of Lynn – 01553 774297
- South Lynn & Fairstead Community Centre – 01553 763620
- King’s Lynn Town Hall – 01553 777775
What clubs do you have using your centre’s?
We’re really lucky to host a number of different clubs through our venues – you can find out more information on our Sports Clubs page.